Refund Policy for FindPerfume.ai

At FindPerfume.ai, we prioritize customer satisfaction and strive to provide an exceptional shopping experience. This Refund Policy outlines the procedures and guidelines for requesting refunds, ensuring transparency and fairness in all transactions. Please read this policy carefully to understand the terms and conditions that apply to refunds for products purchased directly through our platform as well as those bought via affiliate links. Our goal is to provide you with peace of mind, knowing that your purchases are protected.

1. Introduction

We understand that there may be situations where you are not fully satisfied with your purchase. This refund policy is designed to address those concerns and provide clear instructions on how to proceed with a refund request. Whether you’ve purchased a product directly from FindPerfume.ai or through one of our affiliate links, we have distinct policies in place to ensure that your rights as a consumer are respected.

1.1 Our Commitment to Quality

FindPerfume.ai is committed to offering high-quality products and services to our customers. Every item available on our platform is carefully curated to meet our rigorous standards. However, if you are unsatisfied with your purchase, we encourage you to review the following sections to understand your options for a refund.

1.2 Applicability of This Policy

This refund policy applies to all purchases made on FindPerfume.ai and through affiliate links provided on our platform. Refunds for products purchased through affiliate links are subject to the refund policies of the respective retailers, and FindPerfume.ai will facilitate communication between you and the retailer to the best of our ability. However, ultimate responsibility for the refund lies with the retailer.

2. Refunds for Products Purchased on FindPerfume.ai

2.1 Eligibility Criteria

To be eligible for a refund on products purchased directly from FindPerfume.ai, the following conditions must be met:

• The product must be unused, unopened, and in its original packaging.
• The refund request must be submitted within 30 days of the purchase date.
• The product must be returned in the same condition as it was received, with no signs of wear or damage.

2.2 Non-Refundable Items

Certain items are non-refundable, including:

• Gift cards
• Items marked as final sale
• Opened or used perfumes
• Personalized or custom-made products

2.3 How to Request a Refund

If you meet the eligibility criteria and wish to request a refund, please follow these steps:

1. Contact our customer service team at support@findperfume.ai with your order number and reason for the refund request.
2. Our team will review your request and provide you with instructions for returning the product.
3. Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
4. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10-15 business days.

2.4 Refund Processing Time

Refunds typically take 10-15 business days to process, depending on your payment method. You will receive a confirmation email once your refund has been processed. If you do not receive your refund within the expected timeframe, please contact our customer service team for assistance.

2.5 Partial Refunds

In some cases, partial refunds may be granted at our discretion. This could apply to products that are returned with minor signs of use or damage. The amount of the partial refund will be determined based on the condition of the returned item.

2.6 Exchange Policy

If you received a defective or damaged item, we offer the option to exchange it for a new one. Please contact our customer service team within 7 days of receiving your order to initiate the exchange process. The defective item must be returned to us in its original packaging. We will cover the cost of shipping for the exchanged item.

3. Refunds for Products Purchased via Affiliate Links

3.1 Understanding Affiliate Purchases

FindPerfume.ai partners with various retailers through affiliate programs to offer a wide selection of perfumes and related products. When you purchase a product through an affiliate link on our platform, the transaction is completed directly with the retailer. As such, the retailer’s refund policy will apply to your purchase.

3.2 Refund Request Process

If you need to request a refund for a product purchased through an affiliate link, please follow these steps:

1. Identify the retailer from which you made the purchase. This information is typically available on your order confirmation or receipt.
2. Visit the retailer’s website and review their refund policy.
3. Follow the instructions provided by the retailer to initiate a refund request.
4. If you encounter any issues or need assistance, contact FindPerfume.ai’s customer service team. We will do our best to assist you in communicating with the retailer.

3.3 Limitations of Liability

While FindPerfume.ai aims to facilitate a smooth refund process for products purchased through affiliate links, we are not responsible for the refund policies or practices of third-party retailers. Any disputes or issues with refunds must be resolved directly with the retailer. We encourage you to review the retailer’s refund policy before making a purchase through an affiliate link.

3.4 Timeframe for Refunds

The timeframe for processing refunds on products purchased through affiliate links will vary depending on the retailer’s policy. FindPerfume.ai cannot guarantee specific timelines for these refunds. We recommend contacting the retailer directly for more information on their refund processing times.

4. Shipping Costs and Restocking Fees

4.1 Responsibility for Return Shipping Costs

For products purchased directly from FindPerfume.ai, the customer is responsible for covering the cost of return shipping unless the item is defective or incorrect. In the case of defective or incorrect items, FindPerfume.ai will provide a prepaid shipping label for the return.

4.2 Restocking Fees

In certain cases, a restocking fee may apply to returned items. This fee will be deducted from your refund amount. Restocking fees are typically applicable to large orders or bulk purchases. The specific amount of the restocking fee will be communicated to you during the refund request process.

4.3 Affiliate Link Purchases

For products purchased through affiliate links, the retailer’s policy on return shipping costs and restocking fees will apply. Please review the retailer’s terms and conditions for more information.

5. Exceptions and Special Cases

5.1 Customized and Personalized Products

Customized and personalized products are non-refundable, except in cases where the item is defective or incorrect. This includes items that have been engraved, monogrammed, or otherwise altered from their original condition.

5.2 Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund, depending on your preference. In such cases, FindPerfume.ai will cover the cost of return shipping.

5.3 Incorrect Items

If you receive an item that is different from what you ordered, please notify us within 7 days of receiving the order. We will provide instructions for returning the incorrect item and will ship the correct item at no additional cost to you.

5.4 Products Purchased During Promotions

Refunds for products purchased during promotions or sales events will be processed based on the promotional price paid. If a refund is requested for a product that was part of a buy-one-get-one-free or similar promotion, the refund will only apply to the amount paid for the product, not the free item.

6. How to Contact Us

6.1 Customer Service Contact Information

If you have any questions or need assistance with a refund, please contact our customer service team:

• Email: info@origns.io
• Phone: +1 (862) 250-5841
• Address: FindPerfume.ai c/o Origns Inc., 169 Madison Avenue, New York, NY 10016, USA

6.2 Response Time

Our customer service team is available to assist you during regular business hours, Monday through Friday from 9:00 AM to 6:00 PM (EST). We strive to respond to all inquiries within 24 hours. Please note that response times may vary during peak periods.

6.3 Escalation Process

If you are not satisfied with the outcome of your refund request, you may escalate your concern to our management team by emailing management@findperfume.ai. We take all customer feedback seriously and will work to resolve any issues promptly.

7. Refund Policy Updates

7.1 Policy Changes

FindPerfume.ai reserves the right to update or modify this refund policy at any time. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed of any updates. The date of the last update will be indicated at the top of the policy page.

7.2 How Updates Affect Your Rights

If changes to the refund policy affect your rights or obligations, we will provide advance notice via email or through an announcement on our website. Your continued use of our platform following any updates to the policy constitutes your acceptance of the revised terms.

8. Legal Considerations

8.1 Compliance with Applicable Laws

This refund policy is governed by and construed in accordance with the laws of the United States. Any disputes arising from or related to this policy will be subject to the exclusive jurisdiction of the courts in Fragrance City, FC.

8.2 Consumer Protection Rights

This refund policy is designed to comply with consumer protection laws and regulations in the jurisdictions where we operate. If any provision of this policy is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

9. Frequently Asked Questions (FAQs)

9.1 Can I return a used perfume?

Used perfumes are non-refundable unless the product is defective or incorrect. We recommend carefully reviewing the product description and customer reviews before making a purchase.

9.2 How long does it take to process a refund?

Refunds for products purchased on FindPerfume.ai typically take 10-15 business days to process. For products purchased through affiliate links, the processing time will depend on the retailer's policy.

9.3 Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect. In such cases, FindPerfume.ai will cover the return shipping costs.

9.4 What if I don’t receive my refund?

If you have not received your refund within the expected timeframe, please contact our customer service team for assistance. We will investigate the issue and work to resolve it promptly.

9.5 Can I exchange a product instead of getting a refund?

Yes, we offer exchanges for defective or incorrect items. Please follow the exchange process outlined in section 2.6.